Practices and Policies

Purchase / Shipping

Payment is via cash, PayPal, Venmo, or cleared personal check. Wise (used to be named Transferwise) is available and preferred for international payments from countries that have it; international payments are all in US Dollars.

Shipping: USPS prices were increased May 23 2021. So, even though I am now using a shipping service,  domestic first class shipping will now cost $4.75 for purchases costing less than $100 and $8.45 for USPS priority mail to domestic US locations for purchases costing $100 or more. Higher and faster shipping levels and shipping to locations worldwide are available at cost. Shipping is always combined for multiple purchases. 

The purchaser will be responsible for all duties, tariffs, and customs regulations. All purchases that are delivered within New York State are subject to New York State and New York City sales tax.

Return / Warranty

Pens may be returned for any reason within 14 days of receipt; 75% of purchase price will be refunded if the pen is returned without damage. If there is a defect that was not acknowledged in the sale, 100% will be refunded, including shipping. When there is no such defect the purchaser pays return shipping. All restoration work is warrantied for one year; however, latex sacs are warrantied for 90 days. Because the pens I work on are 40-120 years old and have use histories that are almost always unknown, the pen’s cosmetic appearance, prior work or defects that I did not create cannot be warrantied. This warranty is considered void if any subsequent work is performed by the owner or another restorer. Listings of pens from this website in other media and forums are subject to the Return/Warranty policies listed here. However, notwithstanding all these policies, my goal is to always satisfy a client, to describe a pen’s known flaws accurately, and to take wear and flaws into pricing consideration.