Practices and Policies

Purchase / Shipping

Payment for purchases shipping to US locations is via Zelle, Venmo, Paypal or cleared personal check. Wise or Revolut are used for larger international purchases from countries that have it; both services are relatively new online currency exchange services, both very inexpensive and transparent. All   international payments are all in US Dollars. Pens are shipped to most countries worldwide. 

Shipping:  Please note that shipping have increased, perhaps to come back down again after the New Year. Timsvintagepens charges 5.50 for purchases costing less than $100 and $9.50 for USPS priority mail for purchases costing $100 or more. Both of these rates apply to purchases shipped to addresses in the US. Higher and faster shipping levels are readily available at cost. UPS, rather than USPS, will be used at the customer’s request; it is a little more expensive but more secure for some addresses. International shipping is via Fedex International or DHL for more valuable pens, and USPS International First Class for Bargains and Clearance items. Note that USPS now relabels all international shipping, and sends to international locations in batches; this new program appears to make life a bit more complex but it has worked so far. Shipping is always combined for multiple purchases. 

The purchaser will be responsible for all duties, tariffs, taxes and customs regulations. All purchases that are delivered within New York State are subject to New York State and New York City sales tax.

Return / Warranty

Pens may be returned for any reason within 14 days of receipt; 75% of purchase price will be refunded if the pen is returned without damage. If there is a defect that was not acknowledged in the sale, 100% will be refunded, including shipping. When there is no such defect the purchaser pays return shipping. All restoration work is warrantied for one year; however, latex sacs are warrantied for 90 days. Because the pens worked on by Timsvintagepens are 25-120 years old and have use histories that are almost always unknown, the pen’s cosmetic appearance, prior work or defects that were not created by Timsvintagepens cannot be warrantied. This warranty is considered void if any subsequent work is performed by the owner or another restorer, or if the pen has been sold to a different owner. Timsvintagepens’ listings of pens from this website in other media and forums are covered by the Return/Warranty policies listed here. However, notwithstanding all these policies, Timsvintagepens’ goal is to always satisfy a client, to describe a pen’s known flaws accurately, and to take wear and flaws into pricing consideration. 

About Pen Photography

Timsvintagepens endeavors to present every pen at its best and to always point out significant flaws. Pens are brightly lit and digitally processed for accurate presentation, but pens in the images are not digitally improved. In fact, minor flaws are often magnified in the images because the pens in the larger images are significantly larger than their actual counterparts.